The new product provides focused and relevant support for the active Xsan integrator or administrator, allowing them access to Meta Media’s rich knowledge base of Xsan integration and troubleshooting expertise. Intended as an initial compliment to AppleCare® support, and purchased as a yearly package, Xsan Technician Support provides unlimited email and 2 hours of telephone support per month to a single individual. A flat price covers any size Xsan with all its components.
Scott Murphy, co-founder of Meta Media, stated, “With over two dozen Xsan integrations under our belt since the software’s release last year, we have gathered together the very best integration and troubleshooting practices, and are now providing them as a single-priced and packaged product. We find that the essential support need for Xsan revolves around the system as a whole, especially during the initial integration process not covered by AppleCare, and this product addresses that need.”
“We’re anticipating great demand for this product,” adds Matt Geller, co-founder of Meta Media and co-author of the popular Xsan Quick Reference Guide, “so we’re increasing our staff to make sure responses are speedy and relevant.”
Comments